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FAQ

Do you have an actual store I can visit?

No, We are only an online jewelry store. If you would like to return or exchange an item you must send it back in the mail.

How do I return an item?

Item may be returned via USPS mail. The item must be securely packed and sent back with purchase account information (packing slip). Please note we are NOT responsible for any returns that are lost or damaged in transit. We highly suggest using delivery confirmation for any return packages. You must apply postage to the returned package.

Do I have to pay shipping for my return?

Yes, customers are responsible for the cost of shipping items back to SeaSpray Jewelry. If your item is received defective or broken then please call customer service about a return or exchange.

How will my refund be issued?

Your refund will be issued in the form of payment you originally submitted for the purchase.

How long will my return take?

Refunds are processed within 2 business days of SeaSpray Jewelry receiving the return.

How long do I have to return an item?

If you are not satisfied with your purchase, you can return most items in their original and unworn condition within 30 days for a refund. (Shipping and handling fees are not refunded). Items must be returned in their original condition including gift boxes and pouches.

Can I return my package 'Return to Sender'?

‘Return to Sender’ is NOT an authorized return method. Any shipping charges incurred will be at customer’s expense. Packages must be returned prepaid; we do not accept COD deliveries.